Once I got to the employee at the desk he told me that "You are in the wrong line, this is for key drop off.". We were at the pool on 9/15 and tried to order a drink at about 4 pm at the pool bar (which said they are open until 5 pm) Instead, an incredibly RUDE bartender sniped at us and said: "we have a big event tonight and have to get ready to "you cant have any drinks." We pointed out that the sign said they were open until 5, and he told my boyfriend "well, not tonight buddy." RUDE!Īnd, when i tried to use the express check out kiosk, i was redirected by an employee to go to a particular line to check out. The room and service were great except for two troubling things: Eventually, this was straightened out by the very nice front desk woman. I upgraded to Octavia Suite and they tried to charge me $129 a night instead of the $90 per night upgrade that was in their original offer communication.
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